Refund policy

RETURN
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return or for any question, you can contact us at info@livlabel.com. 

Please note that shipping costs are not covered.

DAMAGES and ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXEPTIONS / NON-RETURNABLE ITEMS 
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

EXCHANGES
Clothing may be exchanged for a new size within 14 days (all tags must be untouched). The Item must not show sign of wear. The representative is in the right to refuse an exchange if the item is showing signs of usage.

You have 14 days from the shipping date to exchange your purchase. Please send us an email at info@livlabel.com for the company's procedures.

REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@livlabel.com.